Braiins / Activation Ops

Customer success control room

Account state, blockers, owners, required evidence, and next action.

Client view Client documents
Prepared from discovery

Activation status

Target: first OTC/conversion workflow. Current blockers: trader mandate, settlement account proof, technical owner.

72%
Ready for Lunar review after open blockers are closed.
6Services selected
6 / 9Gates ready or in review
4Open blockers
MedRisk tier

Account state

Working status for today.

Prepared setup reviewedProfile, segment, services, and discovery notes loaded.
Done
!
Services selectedCustody/treasury, OTC, fiat rails, Atlas, activation support, jurisdiction routing.
Review
!
Executors partially mappedSigner known. Trader and technical owner open.
Client ask
x
First-use blockedNeeds trader mandate, settlement proof, and technical owner.
Blocked

Blocker queue

Missing item, blocked workflow, owner, next action.

x
Trader mandate missingBlocks OTC/conversion approval. Owner: CS. Next: request signed trader authority.
Client
x
Settlement account proof missingBlocks fiat rails/account movement. Owner: Petra. Next: upload bank letter or account statement.
Client
!
Technical owner unnamedBlocks API/reporting prep. Owner: CS. Next: invite technical owner.
Client
!
Exception route openBlocks conditional activation limits. Owner: compliance. Next: approve limit or escalate.
Internal

Action queue

Owner, blocker, and next outbound.

TodayClient

Confirm authorized trader

Ask Braiins who can approve OTC/conversion instructions and which internal policy governs trade approval.

Blocks OTC
TodayClient

Name technical owner

API/reporting cannot be prepared without a technical contact, webhook owner, and test credential workflow.

Blocks API
NextInternal

Confirm serviceability route

Separate what Lunar can serve now from partner-routed or product-direction services before client expectations harden.

Tom / CS

Service ledger

Selected service, status, blocker, activation requirement.

SelectedReady soon

OTC execution

Qualified quote and execution workflow for Bitcoin treasury conversion or larger settlement needs.

Entity profile and intended activity captured.
!Authorized trader still missing.
SelectedBlocked

Treasury conversion

Convert mining or platform revenue into the settlement asset Braiins needs for operations.

Business model and source narrative are known.
!Operating evidence needs review.
SelectedBlocked

Reporting / API hub

Route approved account data into Braiins systems after technical owner is named.

!Technical owner and API use case need confirmation.
!Separate live capability from product direction.
SelectedReview

Account movement

Define who can move funds, request settlement, approve conversions, and operate within limits.

Director and authorized representative known.
!Approval matrix needs client confirmation.
DeferredNo client burden

Custody

Not in first activation. No client ask.

Keep visible internally as expansion route.
DeferredPartner route

Credit / insurance

Potential mining ecosystem value, but should not be offered as a live onboarding promise yet.

!Requires separate serviceability diligence.

Service state rule

Use one state only: live, partner-routed, internal review, or deferred. If the state is not known, do not ask the client for documents yet.

Backend evidence state

Gates and evidence

Entity/jurisdiction, authorization, activity, source, risk tier. Open blockers: trader, technical owner, settlement proof. Internal review only.

6 / 9
Gates are prefilled or submitted. Three still need client or reviewer action.
Entity typeCzech operating company / mining infrastructure and software.
JurisdictionCZ entity, non-US path prepared, final declaration still required.
Risk tierMedium until source narrative, wallet context, and authority are closed.
First useOTC/conversion plus reporting/API preparation, not full product expansion.
ReviewerCS prepares; compliance approves exceptions and Sumsub handoff.

Compliance gates

Every gate has an owner, a blocker state, and a plain client ask when something is missing.

ReadyKYB

Entity profile

Legal entity, registration jurisdiction, operating model, and Banking House purpose are prepared from discovery.

Unlocks base reviewOwner: CS
ReviewUBO

Ownership and control

Ownership chart is submitted, but reviewer needs confidence on 20%+ UBO scope and control logic.

Unlocks authority mapOwner: Compliance
MissingAuthority

Executor mandate

Trader authority, fund movement approval, and technical executor scope need explicit confirmation.

Blocks first quoteOwner: Client / CS
Needs noteSOF

Source of funds narrative

Mining revenue and treasury movement story exists, but CS should attach a short plain-English narrative.

Unlocks conversionOwner: CS
PreparedActivity

Expected activity profile

Monthly volume, currencies, transaction types, counterparties, and first-use milestone need final confirmation.

Sets limitsOwner: CS / Compliance
ReviewBitcoin flow

Wallet and chain context

Wallet ownership, address screening, and transaction context should be attached for Bitcoin rails.

Unlocks rails confidenceOwner: Compliance
ReadyScreening

Sanctions / PEP / adverse media

Backend-only check state with false-positive handling and reviewer notes. Not customer-facing.

Unlocks review routeOwner: Compliance
OpenException

Conditional approval path

Define whether Braiins can proceed with a temporary limit while authority or technical evidence is finalized.

Needs decisionOwner: Compliance lead
PreparedSumsub

Packet mapping

Each document and field maps to a Sumsub submission field, owner, and status.

Unlocks handoffOwner: CS

Service-to-evidence matrix

Service
Risk question
Evidence
Sumsub / review field
Owner
Status
OTC execution
Who can approve quotes?
Trader mandate / board resolution
Authorized representative + role proof
Client / CS
Missing
Treasury conversion
Where do funds come from?
Mining revenue narrative + operating evidence
Source of funds / expected activity
CS
Needs note
Account movement
Who can move funds?
Approval matrix + settlement account proof
Control person / payment purpose
Client
Review
Reporting / API
Who owns access?
Technical owner + credential model
Security contact / product scope
Client / Product
Missing

Document room

Every document should say what it unlocks. No random compliance scavenger hunt.

SubmittedDone

Corporate registry extract

Confirms legal entity, jurisdiction, and current standing.

  • Unlocks base account review.
  • Feeds Sumsub company profile.
Freshness ok
SubmittedReview

Ownership and control chart

Maps UBOs, directors, and control logic for account permissions.

  • Unlocks authority setup.
  • Reviewer needs confidence on 20%+ UBO scope.
Needs CS note
MissingClient ask

Authorized trader proof

Identifies who may approve quotes, trades, and treasury conversion instructions.

  • Unlocks OTC execution.
  • Prevents approval confusion later.
Blocks first quote
MissingClient ask

Settlement account proof

Bank letter or account statement confirming the settlement account Braiins will use for fiat rails.

  • Unlocks account movement.
  • Confirms funds move to a verified, named account.
Blocks account movement
SubmittedReview

Operating evidence

Shows mining infrastructure, pool/software activity, revenue logic, and expected flows.

  • Unlocks treasury conversion.
  • Supports Bitcoin-native source narrative.
Compliance read
PrefilledNeeds note

Source-of-funds narrative

Plain explanation of mining/software revenue, treasury movement, and why conversion is expected.

  • Unlocks risk tier review.
  • Prevents the client answering the same thing again.
CS draft
InternalScreen

Wallet / chain context

Wallet ownership, expected address use, screening state, and escalation notes for Bitcoin flows.

  • Unlocks Bitcoin rail confidence.
  • Backend-only; do not make this scary client copy.
Compliance
MissingClient ask

Technical owner details

Names API/reporting contact and expected integration path.

  • Unlocks API hub prep.
  • Prevents product discovery drift.
Blocks API setup
PrefilledDone

Discovery summary

Captures call context, pains, service goals, and promises already made.

  • Unlocks CS continuity.
  • Prevents repeating questions.
Ready

Executors and authority map

CS needs to know who can answer, who can approve, who can trade, and who owns implementation.

KnownAuthority

Tomas Novak

Authorized representative expected to sign onboarding review and confirm company authority.

KYBAccount setupClient owner
InviteOwnership

Elena Markova

Prepared UBO/control person. Needs invite, liveness, address proof, and ownership evidence.

ControlUBO review
ConditionalBlocks OTC

Jan Kral

Prepared as authorized trader, but needs Tomas or board-level confirmation before first quote.

Trade approvalLimits
ConfirmDocuments

Petra Horakova

Finance/document owner for upload follow-through and settlement account evidence.

DocumentsSettlement
MissingBlocks API

Technical owner

Still unnamed. Owns API/reporting test path, webhook questions, credential handling, and security model.

APISecurity
InternalOwner

Customer success lead

Owns next touchpoint, client-facing clarity, document chase, and activation handoff.

Follow-upClient flow
InternalReviewer

Compliance reviewer

Reviews evidence bundle only after CS has attached context, service links, and missing items.

EvidenceSumsub

Authority matrix

Role
KYB review
Trade approval
Account movement
API/reporting
Status
Tomas Novak
Yes
Unknown
Yes, if policy allows
No
Known
Elena Markova
Yes
Escalation
Control review
No
Invite
Jan Kral
No
Yes, after mandate
Trade-linked
No
Conditional
Petra Horakova
No
No
Settlement docs
No
Confirm
Technical owner
No
No
No
Yes
Missing

Follow-up queue

Tasks CS can execute today.

TodayClient

Send missing-authority request

Ask for trader, technical owner, and settlement account proof. Blocks first quote, API prep, and account movement.

Owner: CS
TodayInternal

Resolve serviceability language

Confirm API/reporting/conversion availability and limits before next client message.

Owner: Product/CS
NextInternal

Attach discovery summary to packet

Add discovery notes, selected services, and first-use intent to the review file.

Owner: CS
After replyClient

Confirm first-use milestone

Choose measurable activation milestone: first quote, conversion test, reporting handoff, or movement setup.

Owner: CS

Timeline

Client flow reviewedService selection and document room updated.
Done
CS account loadedServices, docs, people, blockers, packet state.
Open
CS reviewConfirm owners and missing asks.
Review
Product fieldsStatus, owner, blocker, evidence, next action.
Pending
Internal submission

Sumsub packet state

Owner: CS. Reviewer: compliance. Status: missing authority proof.

70%
Open: authority proof, technical owner.
ReadyEntity profileLegal entity, jurisdiction, account purpose, and segment are prepared.
ReviewOwnership/controlSubmitted, but UBO scope and control explanation need reviewer confidence.
MissingAuthority proofAuthorized trader and technical executor are still missing from the packet.
PreparedService intentOTC, conversion, movement, and API/reporting are linked to evidence requirements.
Needs noteSource of fundsMining/software revenue narrative should be attached before compliance review.
ReviewWallet contextWallet ownership and screening state are backend evidence for Bitcoin rails.
ReadyScreening stateSanctions, PEP, and adverse media status remain internal to reviewer workflow.
OpenException routeTemporary limits or conditional approval need a named compliance decision.

Packet contents

Packet item
Status
Owner
Unlocks
Risk note
Next
Entity profile
Ready
CS
Base KYB
Low
Attach
Service intent
Prepared
CS/Product
First-use path
Scope clarity
Review wording
Ownership chart
Review
Compliance
Authority
UBO scope
Check freshness
Trader authority
Missing
Client
OTC
Approval ambiguity
Ask client
SOF narrative
Needs note
CS
Conversion
Medium
Attach summary
Wallet context
Review
Compliance
Bitcoin rails
Chain exposure
Screen
Conditional launch
Open
Compliance lead
First use
Limit policy
Decide

Client follow-up

Open asks:
• Authorized trader → unlocks OTC/conversion
• Technical owner → unlocks API/reporting
• Settlement account proof → unlocks account movement

Ready: Entity profile, ownership chart, source narrative, activity limits.